Health Zone awarded winner in health shop excellence and customer service by Better Retailing Magazine
Grand Slam Victory for Wimbledon’s Health Zone. Winner of Better Retailing Magazine Award!
Health Zone, Wimbledon’s independent health store, has been named winner in a nationwide hunt for health shop excellence and customer service.
Secret Shoppers were sent to similar stores across the UK and Ireland by business journal Better Retailing Magazine to find health shops that were not only appealing in their look and feel but also gave the correct advice for certain conditions.
Health Zone scored a tremendous 49/50 with the Secret Shopper reporting that she would have allotted full marks but thought it may be perceived as “going over the top”.
Not surprisingly, owner Mishal Qadri is delighted with the marks he got. “We are very chuffed,” he said.
“When I bought this place it was a British Gas showroom. I had to gut it and remodel it, inside and out. It was a labour of love.”
The Secret Shoppers visited 10 stores from London to Scotland and Dublin in the Better Retailing Magazine annual competition. In he coming year, more health shops will be visited in the annual competition.
“Most of the stores did well because that is the nature of passionate independent retailers, but Health Zone was head and shoulders above the rest,” said Editor Alistair Forrest.
Mishal Qadri is originally from Iraq, but was educated in the UK. After a time in the corporate world he found himself suffering from stress but was helped by a colleague who recommended a multivimin. “I had a Damascene moment. It changed my life,” he said. “I love shopping and spending and decided to have a store of my own.”
Health Zone employs nine staff in the shop plus a further 19 qualified practitioners in the health therapy clinic that operates from the building, ranging from acupuncture and hypnotherapy to reflexology and Thai yoga massage.
“Team spirit is vital to me,” added Mishal. “We are quite a big store with many ranges of natural and organic products. I encourage my staff to support one another – to be attentive intuitively to customers but not invade their space. I can honestly say that everyone who works at Heath Zone loves their job.”
Mishal Qadri – Telephone: 020 8944 1133 Ext: 25
30 Wimbledon Hill Road, Wimbledon, London SW19 7PA